Pursuant to Legislative Decree no. 206/05, the customer, in case of purchase of products on Marziano Abbona’s website, has the right to withdraw from the contract within 14 working days from the delivery of the goods and without having to provide any reason. The withdrawal period expires after 14 working days from the day on which the customer or a third party – other than the carrier and designated by the customer – acquires physical possession of the goods. To exercise the right of withdrawal, the customer shall inform Marziano Abbona of the decision to withdraw by means of an explicit statement sent to the contacts indicated.
This communication shall be sent by registered letter with acknowledgement of receipt addressed to: Az. Agr. Abbona di Abbona Marziano e c. s.s. – head office in Dogliani (CN) – Borgata San Luigi, 40 – 12063, or by e-mail to abbona@abbona.com. The purchased goods must be intact and returned in the original packaging, complete in all its parts; if the original packaging is damaged, we recommend replacing it or putting it in another box. The return shipment, until the certificate of receipt in Marziano Abbona’s warehouse, is under the complete responsibility of the consumer. Marziano Abbona shall not be liable in any way for damage or theft/loss of goods returned by uninsured shipments. Return costs shall be borne by the customer. Without prejudice to any costs for products returned partially damaged, Marziano Abbona will refund the consumer as soon as possible and in any case no later than 14 days from the return of the goods, by transferring the amount charged on the Credit Card.
The right of withdrawal is totally void, for lack of the essential integrity of the goods (packaging and/or its contents), in cases where Marziano Abbona ascertains:
- even partial use of the goods and any accessory materials;
- the lack of the outer packaging and/or the original inner packaging
- the absence of integral elements of the product (any accessories integrated in the product)
- damage to the product due to causes other than transport.
In the cases mentioned above, Marziano Abbona will return the purchased goods to the consumer, charging him for the costs of further shipping.
The right of withdrawal pursuant to art. 59 of the Consumer Code does not apply to goods made to measure or clearly customised or which, by their nature, are liable to deteriorate rapidly, are sealed and are not suitable to be returned for hygienic reasons or are related to the protection of health and have been opened after delivery.
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